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Q: How can Viking Warranty's prices be so much lower than others?
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It's simple. We keep low overhead costs and take out the commissions usually paid to agents,
retailers and their sales people. At Viking Warranty you really do get the Best Coverage at
the Right Price.
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Q: Are Viking Warranty policies available in all 50 states?
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No, state regulations regarding insurance and warranties prevent us from selling policies
to addresses from AK, AL, AR, AZ, FL, MD, ME, MO, NJ, and WI. We can however process claims
for service in all 50 states and Canada should your product need repairs.
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Q: Is the vikingwarranty.com website secure?
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Yes, Viking Warranty uses the highest industry standard form of encryption for all of our
credit card transactions. Viking also has a privacy policy that prohibits us from selling or
renting our customer lists.
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Q: What happens if Viking Warranty goes out of business?
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All Viking Warranty service plans are insured by one of the largest property/casualty insurance
operations in the country; They are also rated "Excellent" by the A.M. Best insurance rating
service. Should something happen to Viking, all claims will still be honored by the insurance
carrier for the life of the contract.
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Q: Who insures Viking Warranty's policies?
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Currently all policies written through Viking Warranty are underwritten by Great American
Insurance, located in Cincinnati, OH. Their address is available on all of the contracts.
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Q: What is an extended service plan, and why do I need one?
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Every new product comes from the manufacturer with a basic warranty that states the
manufacturer will repair or replace most parts of the product in the event of a malfunction for
a limited amount of time. Once the manufacturer's warranty expires, there is nothing to
protect you from expensive repairs. Viking Warranty coverage is protection against the
increasing cost of repairs after the manufacturer's warranty has expired. With a Viking Warranty
policy if the product can't be repaired, we will replace it.
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Q: Does it matter where I bought my product?
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Viking Warranty can provide a policy for almost any product regardless of where you
purchased it as long as you bought it from an authorized dealer and there is at least 30
days remaining on the original "labor" portion of the manufacturers warranty.
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Q: I still have time left on my factory warranty. Why purchase
a service plan now?
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In order to keep our insurance premiums down (to pass the savings on to you) we have to make sure
the product is still in good working order. We do that by requiring that a Viking policy
be purchased while there is still at least 30 days remaining on the "labor" portion of the
original manufacturer's warranty.
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Q: Do your policies offer power surge protection?
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In a word, no. A power surge is considered a weather condition which falls outside of
normal operation. However, a power surge should be covered through your home owners
or renters insurance. We do recommend that you buy a surge protector for all of your computer
and electronic equipment as precaution regardless of the warranty plan you select.
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Q: When do the plans begin?
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The Viking Warranty policy begins as soon as the "labor" portion of the original
manufacturer's warranty expires. Be sure to note this when comparing policies as many of the
ones offered by competitors or in retail stores begin on the date you purchase your product.
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Q: What deductibles are available and how are they applied?
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All Viking Warranty policies for consumer products carry a $0 deductible.
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Q: Where can I get my product repaired?
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When you call in a claim the CSR will look for locations in your area from within our network.
If you have a different repair shop in mind, that's fine just suggest it at the time of the claim.
If you don't know of a shop, and there is not a network location close to you, the CSR
will find an alternative in your area.
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Q: How do I file a claim?
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If your product breaks, follow the instructions that will be included in the terms and conditions
for your policy. You will call our claims adjusters at 800-723-9754 who are available 24/7 and will
direct you through the rest of the process. Your contract will be located in the system by looking
up your phone number or address at the time you purchased the policy. Please have the
product available when you call for some basic troubleshooting that will be required to help
identify the nature of the problem.
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Q: How does the repair shop get paid?
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If the repair shop is in our network, they will bill us directly. If the repair shop is not
part of our network, we will pay them via a corporate credit card. In rare occasions you
may be asked to pay for the repair to be re-imbursed by Viking within a couple of weeks.
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